Supply Orders: Small supply items are generally enclosed with orchid orders unless doing so might
damage the plants or make the order significantly more expensive to ship. Otherwise,
supply items are generally packed and shipped separately by ground delivery services.
Either way, we charge $3.50 per box for packing supply orders. In addition, when we
ship supplies separately from plants, we charge our actual cost of shipping. We can
estimate packing and shipping charges if requested. In that case, if our actual cost
is significantly less than the estimated charges, we refund or credit to customers’
accounts any amount in excess of the packing charge plus our actual cost of shipping.
Likewise, if our actual cost is more than the estimated charges, we confirm with
customers by telephone or email before shipping.